How important is mobile marketing to a brand with locations on, seemingly, every street corner? Some might think it’s not all that important, but the marketers at Dunkin’ Donuts would disagree.
Although the brand continues to rely heavily on traditional channels (TV, radio, outdoor and point-of-purchase among them), its digital outreach is the company’s fastest-growing marketing tool.
Dunkin’ Donuts mastered social media long ago, and has recently turned its attention to reaching consumers via mobile networks. Its mobile app, launched in August 2012, boasts more than 2.4 million downloads. The app includes a restaurant locator and allows customers to pay for goods and send electronic Dunkin’ gift cards ranging from $2 to $100.
“Traditional marketing remains very effective with a very good ROI. Some are forgetting about old media,” said John Costello, president of global marketing and innovation for Dunkin’ Brands, which includes Baskin Robbins. “In our case, we’re moving aggressively in digital and social, but traditional continues to work. We’re going to focus on what’s relevant, what works, and not get buried in the hype.”
MARKETING LESSON: Consider adding mobile marketing to your marketing mix, so you can capitalize on one of the most effective consumer outreach channels around.
![[ Random Image ]](http://www.pavonefood.com/wp-content/themes/pavonefood V2/images/random/2.jpg)








Our newsletter, Biscuits, aims to provide you with the most interesting and relevant bits of
information from our food and beverage blog during the previous month.



