Malcolm Halliday, CEC, CFBE
Q: What is your title?
A: Business Review Manager and Corporate Chef, Sysco
Q: What are your primary responsibilities, day-to-day?
A: I try to make customers as profitable as possible. I’m on the road most days, visiting with operators at their locations. I help them with menu engineering. I help them analyze their menus, improve procedures and profitability. I show them new products when there’s a need or when that product might offer the operator a solution.
Q: What are you most proud of?
A: That we, at Sysco, take care of our customers one at a time. Each one gets individual attention. I love that!
Q: What is the coolest thing you’ve seen lately?
A: I’ve seen a lot of operators take run-of-the-mill ingredients and jazz them up really effectively. I’ve seen it especially with comfort food. Lots of chefs are taking familiar, home-style fare and making it special—more sophisticated. Those that are doing it well are seeing that customers will spend extra on dishes like this and they’re having a lot of success. I’m also seeing a lot of sous vide products. Culinarté has an amazing line—everything from braised short ribs to lamb and pork shanks—that are already vacuum-sealed and ready to go. These products take cooking time from 20+ hours to 15 or 20 minutes! Operators just have to drop the sealed package into boiling water and the results are impressive!
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